Shipping Policy

Effective Date: [9/10/2023]

Thank you for shopping at Evabrastore.com. This Shipping Policy provides information about the delivery of your purchases, including processing times, shipping methods, and how to track your order.

1. Contact Information

If you have any questions about your order or our shipping policy, please contact us at:

  • Email: [email protected]
  • Phone: +84 792 341 831
  • Address:
    • Headquarters: 14 Thanh Cong Street, Quang Trung Ward, Ha Dong, Hanoi
    • Representative Office: 509 Mineral Trce, Hoover, AL 35244, US

2. Processing Time

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

3. Shipping Time and Method

We offer various shipping methods with estimated delivery times:

  • Standard Shipping: 8-15 days, depending on the shipping unit. Shipping time applies to both US and Vietnam

4. Free Shipping

We offer free shipping on all orders within the US and Vietnam. No minimum purchase is required.

5. Tracking Your Order

Once your order has shipped, you will receive an email with the tracking information. You can use this information to track the status of your delivery through our carrier’s website.

6. Shipping Restrictions

We currently ship to addresses within the US and Vietnam only. We do not ship to P.O. Boxes or APO/FPO addresses.

7. Tax-Free Shopping

All purchases made on Evabrastore.com are tax-free. Any applicable taxes will be handled by us.

8. Delivery Problems

If there are any issues with your delivery, such as delays or misdelivery, please contact us at [email protected]. We will work with the shipping carrier to resolve any issues promptly.

9. Damaged or Lost Items

  • Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
  • Lost Items: If your item is lost during shipping, please contact us. We will work with the shipping carrier to locate your item or provide a replacement.

10. Returns & Exchanges

For information on returning items or making exchanges, please see our Refund and Returns Policy.

11. Adherence to Google Shopping Policies

We adhere to all Google Shopping policies to ensure a safe and reliable shopping experience. This includes compliance with relevant laws and regulations in both the US and Vietnam.

12. Conclusion

We are committed to providing you with a smooth and efficient shipping experience. If you have any questions or concerns, please do not hesitate to contact us at [email protected].

Thank you for choosing Evabrastore.com!