Frequently Asked Questions (FAQs)
General Information
Q: What is Evabrastore.com?
A: Evabrastore.com is your one-stop shop for premium lingerie, offering a wide range of bras, panties, shapewear, and more. We are dedicated to providing high-quality products that combine style, comfort, and functionality.
Q: How can I contact customer service?
A: You can contact our customer service team via email at [email protected] or by calling our toll-free number 1-800-123-4567. We are available Monday to Friday, from 9 AM to 6 PM (EST).
Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Please visit our Returns & Exchanges page for more details.
Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Q: Will I be charged for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Product Information
Q: How do I find my correct bra size?
A: We recommend using our Bra Size Guide available on the website. You can also visit our Fitting Room page for detailed instructions on measuring yourself accurately.
Q: What materials are used in Evabrastore products?
A: Our products are made from high-quality materials such as polyamide, elastane, cotton, and lace. Each product page includes detailed information about the composition of the item.
Q: Are your products machine washable?
A: Most of our products are machine washable on a gentle cycle. We recommend checking the care instructions on the product label for specific washing guidelines.
Promotions and Discounts
Q: How can I stay updated on promotions and discounts?
A: Sign up for our newsletter to receive exclusive promotions, discounts, and updates on new arrivals. You can also follow us on social media for the latest news and offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Please see our Promotions page for more information.