Refund and Returns Policy

Effective Date: [9/10/2023]

Thank you for shopping at Evabrastore.com. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Items that are damaged or altered after delivery will not be accepted.

Non-Returnable Items

  • Sale items and gift cards are non-returnable.
  • Intimate items such as underwear are not eligible for return due to hygiene reasons.

Return Process

  • To initiate a return, please contact our customer service at [email protected] with your order number and reason for return.
  • Once your return is approved, you will receive a return authorization and instructions on how to send your item back.

2. Refunds

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Refunds typically take 7-10 business days to process after the return is received.

Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

3. Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return your original purchase for a refund and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, and we will cover the shipping costs for returning the item.

5. International Returns

For international orders (outside the US and Vietnam), customers are responsible for return shipping costs and any applicable customs duties or taxes. Please ensure that items are marked as “returned goods” to avoid customs charges.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Headquarters: 14 Thanh Cong Street, Quang Trung Ward, Ha Dong, Hanoi

  • Representative Office: 509 Mineral Trce, Hoover, AL 35244, US

  • Email: [email protected]

  • Phone: +84 792 341 831

    We’re always happy to help!